“It’s all about communication, and the communication with Ship4wd was exceptional. And I think that’s what we look for at Helio, to partner ourselves with exceptional people and companies. You can find a logistics company anywhere, and you guys were phenomenal.”
Helio International is a key player in the global distribution of aesthetic devices, standing out not just for the quality of its offerings but for its innovative approach to introducing aesthetic products into the U.S. market. Co-founded by Thomas B. McDermott, who brings over two decades of experience managing global distribution channels, the company has been instrumental in bridging the gap for international businesses looking to succeed in the U.S. market. With a team that boasts more than 75 years of collective expertise, Helio International is transforming how aesthetic products reach clinics and professionals across the country.
As the company continues to grow, even industry leaders like Helio International need strong logistical partners to navigate the complexities of international shipments and distribution—a role that Ship4wd has stepped in to support effectively
A Match Made in Logistics Heaven
McDermott, a seasoned sales executive with a wealth of experience managing global distribution networks, knows the importance of having a reliable logistics partner. “We were working with different companies to ship products, but we found out really, really quickly that some of them did more harm than helped us because there was—how do I say this in the right way?—there was no passion for it,” Thomas reflects. “They were just punching a clock, and they really didn’t care about the shipments. They really didn’t care about how it turned out, if they were dropping a shipment into a multi-million-dollar office or into a warehouse. They didn’t care. And those people we said goodbye to very quickly.”
That all changed when Helio International connected with Ship4wd. Thomas was introduced to us through a recommendation, and from the very beginning, our team demonstrated a level of dedication that set us apart from the rest. I was recommended to check you out and found your website. The experience was fantastic,” Thomas recalls. “From the get-go, your team responded quickly, and we got everything sorted out efficiently. It was impressive how your team handled the urgency”
Helio International’s unique business model involves working directly with top aesthetic companies to introduce their products to the U.S. market. This high-stakes approach demands not just efficient logistics but a partner who understands the nuances of every shipment. For Helio, the stakes were particularly high as they managed FDA trial shipments, where precision and reliability were non-negotiable.
“Every 24 to 36 hours I had an update, which was key because what we sent over was very important,” Thomas says about the experience of partnering with Ship4wd.
Thomas also appreciated Ship4wd’s proactive approach: “There was a problem on our side with the payment, Ship4wd was on top of it and handled it brilliantly. This is exactly where things can fall through—where a shipment might sit on the dock for days and next thing you know, it gets stuck in customs because no one communicated. And this is where Ship4wd shines.”
A Lasting Partnership with Ship4wd
Based on the success of Helio’s experience with a Ship4wd, Thomas is enthusiastic about the prospect of a deeper partnership. “You guys didn’t treat me as a transaction. You know what I’m saying?,” he notes.
For businesses considering their logistics options, Ship4wd offers more than just reliable shipping. We bring a level of dedication and passion that transforms a transactional relationship into a meaningful partnership. Our commitment to personalized service, combined with our expertise in handling complex shipments, positions us as a valuable ally for companies like Helio International.
As Thomas looks ahead, the possibility of a lasting partnership with Ship4wd is promising. “It’s all about communication, and the communication with your team was exceptional. And I think that’s what we look for at Helio, to partner ourselves with exceptional people and companies. It’s all about the people. You can find a logistics company anywhere, and you guys were phenomenal.”
Let’s explore how we can work together to achieve new heights of success, because at Ship4wd, your goals are our mission. Sign up for free to our platform and discover how we can move your business forward together!